TERMS & CONDITIONS
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
Return Policy
Please refer to the following for information on uScoot USA’s return policy.
Some items are eligible for a full refund, and some require a 15% or 25% restocking fee.
If for any reason you need to return your Scooter, uScoot USA will offer a full refund under the following circumstances:
- Scooters must be returned within 14 days of delivery.
- The product must be unopened, in its original packaging with all paperwork, parts and accessories as originally furnished to you.
- Scooters must not have any scratches, marks and the tires must not be dirty or worn.
- Shipping and handling costs and other additional charges are NON-REFUNDABLE.
Please follow these simple steps to make your return:
- Call our office to obtain a Return Authorization (RA) number before returning the unopened item.
- The item must be returned within 14 days to receive a full refund.
- You can expect a refund in the same form of payment used for online purchase. The refund should be within 3-5 days of our receiving and inspecting your returned product.
The Power Wheel Chairs, Lift Chairs, and Vehicle Lifts we offer require a 15% restocking fee.
In order to return these items:
- Product must be unopened, in its original packaging with all paperwork, parts and accessories.
- If the item is a Power Wheelchair, there must not be any scratches, marks and the tires must not be dirty or worn.
- If the item is a Lift Chair, it must be in new condition with no changes to the fabric (tear, stains, soiling) or to the structure.
- If the item is a Vehicle Lift, it must be in new condition and not have been installed.
- Power Wheel Chairs and Lift Chairs must be returned within 14 days.
- Vehicle Lifts must be returned within 10 business days.
- Shipping and handling costs and other additional charges are NON-REFUNDABLE.
Please follow these simple steps to make your return:
- Call our office to obtain a Return Authorization (RA) number before returning the unopened item.
- The item must be returned within 14 days to receive a full refund.
- You can expect a refund in the same form of payment used for online purchase. The refund should be within 3-5 days of our receiving and inspecting your returned product.
Refused Goods:
Orders cancelled after the item has shipped are subject to standard return policies. You must accept delivery, obtain a Return Authorization Number (RA) and ship back to the address provided to you for a credit. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Manufacturer Limited Warranties:
Power Chairs, Scooters, Lift Chairs and Vehicle Lifts carry a 13-month manufacturer limited warranty.
Secure Shopping
uScoot USA is committed to ensuring that your privacy and financial information are protected at all times. This privacy policy sets out how uScoot USA uses and protects any information that you give uscootusa.com when shopping on this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. uScoot USA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Credit Cards
Your credit card information is safe with us. We take every precaution to make sure that credit card data is not mishandled, taken off site, or given to inappropriate companies or individuals. Credit card information is stored in our financial management system, and many layers of both physical and logical security protect that database. We are also PCI (Payment Card Industry) Compliant (Level 4 Merchant). This group of rules set forth by the major credit card companies are established to ensure safe, confident, and reliable communication standards as well as physical procedures and policies for handling credit card information, fraud investigations, and normal transactions.
Communication Encryption
Our site utilizes the highest level of encryption available. We proudly display our Comodo SSL seal on all pages.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Mobility Assurance Policy
We realize that many of our customers would like to try one of our power mobility products without the commitment of a non refundable purchase. We have created a program specifically for this. The Mobility Assurance Program allows you to pay a small additional cost when purchasing your mobility product for an insured 30-day period in which we will allow you to return the product for a full refund. This trial period will allow you time to test your equipment to ensure proper fit, comfort level and ease of mobility. If, for any reason, the product does not suit your needs, we will allow it to be returned with no limits for a complete refund (less the cost of shipping) within a 30-day time period from your date of purchase.
- We reserve the right to refuse assurance to any customer who may be abusing the Mobility Assurance Program.
- The Mobility Assurance Program only covers the product purchased with this policy. No other items purchased with the same order are included. Products included in this policy are Power Wheel Chairs and Scooters.
- The Mobility Assurance Program cost is determined per product and is subject to change at any time. It may not be offered on every product.
- The Mobility Assurance Program can only be purchased at time of checkout and must be paid for at time of purchase.
- Returns must be received with the 30-day period, including transit time. Please contact your uScoot USA customer service representative prior to sending your return for an RA number that will allow us to correctly identify your return and refund your money properly. Please send a copy of your packing slip and order number with your returned item. We will provide a refund within 3-5 days of our receiving and inspecting your returned product.
All items purchased without the Mobility Assurance Program are subject to uScoot USA’s standard return policy.
*Power Chairs and Scooters must be returned in the original manufacturer packaging including all literature and parts. Failure to do so may result in a denial of the assurance claim.
We are happy to offer our Mobility Assurance Program to individuals as an additional protection of their purchase, but due to the nature of our program, we must strictly enforce this policy to keep our Assurance costs low. If you have any questions or are unsure about something within this policy, please contact us directly.
DISCLAIMER OR WARRANTIES AND LIMITATIONS OF LIABILITY
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
TRADEMARKS
"uScootUSA.com", the uScootUSA.com logo, and the other names, marks, products and services described in our website are either trademarks, trade name, service marks, or other intellectual property of uScoot USA (uScootUSA.com) and its licensors, or are the property of their respective owners. These marks may not be copied, imitated or used, in whole or in part, without the express prior written permission of uScoot USA (uScootUSA.com). In addition, page headers, custom graphics, button icons, and scripts that are service marks, trademarks, and/or trade dress of uScoot USA (uScootUSA.com) may not be copied, imitated, or used, in whole or in part, without the prior written permission of uScoot USA (uScootUSA.com).
Third Party Information Resources
Information here is not intended for trading purposes. Neither uScoot USA (uScootUSA.com) nor any of its data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Limitations of Liability
In no event shall uScoot USA (uScootUSA.com) be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of our website or the materials contains in, or access through, our website. Where not proscribed by law, the aggregate liability of uScoot USA (uScootUSA.com) and its affiliates to you arising out of or connected with your use of our website or the materials contained in or accessed through our website, in any circumstance, is limited to the greater of the fees paid by you to uScoot USA (uScootUSA.com) in connection herewith during the 6 months prior to the occurrence upon which your claim is based or $1,000. You agree to defend, indemnify and hold harmless uScoot USA (uScootUSA.com) and its affiliates and their respective officers, directors, employees and agents from and against any liabilities, losses, costs, claims, expenses, damages, causes of action or demands, including without limitation reasonable legal and accounting fees, arising or resulting, or alleged by a third party to be arising or resulting from your use of any information or material from our website or your breach of any of these Terms of Use. The provisions of this paragraph shall indefinitely survive the termination of this agreement.
Applicable Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida, applicable to agreements made and entirely to be performed within such state, without resort to its conflict of law provisions. By accessing and/or placing orders under our website, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use and by all applicable laws and regulations, including U.S. Export control laws and regulations. Visitors who do not agree with these Terms of Use should not access our website. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in the State of Florida located in State or Federal Court and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms and Conditions.
Termination
Notwithstanding any of these Terms of Use, uScoot USA (uScootUSA.com) reserves the right, without notice and in its sole discretion, to terminate your license to use our website, and to block or prevent future access to and use of our website.
Miscellaneous
These Terms & Conditions apply exclusively to your access to, and use of, our website and do not alter in any way the terms or conditions of any other agreement you may have with uScoot USA (uScootUSA.com) for products, services or otherwise. uScoot USA (uScootUSA.com) reserves the right to change any and all content contained on our website at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, uScoot USA (uScootUSA.com) not constitute or imply endorsement, sponsorship or recommendation thereof by uScoot USA (uScootUSA.com).
Other Information
Traditionally, mobility equipment is dispensed by local providers who accept insurance as payment. Consumer choice of equipment through local providers is limited. The uScootUSA.com business model is cash up front in exchange for mobility equipment. The consumer makes their choice of equipment and purchases the equipment with their own money.
Questions, Comments, Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at info@uscootusa.com, or via telephone at 1-844-3uscoot.