Return Policy
Please consult with the following for information on uScoot USA’s return policy.
Some items are eligible for a full refund, and some require a 15% or 25% restocking fee.
If for any reason you need to return your Scooter, uScoot USA will offer a full refund under the following circumstances:
- Scooters must be returned within 14 days of delivery.
- The product must be unopened, in its original packaging with all paperwork, parts and accessories as originally furnished to you.
- Scooters must not have any scratches, marks and the tires must not be dirty or worn.
- Shipping and handling costs and other additional charges are NON-REFUNDABLE.
Please follow these simple steps to make your return:
- Call our office to obtain a Return Authorization (RA) number before returning the unopened item.
- The item must be returned within 14 days to receive a full refund.
- You can expect a refund in the same form of payment used for online purchase. The refund should be within 3-5 days of our receiving and inspecting your returned product.
The Power Wheel Chairs, Lift Chairs, and Vehicle Lifts we offer require a 15% restocking fee.
In order to return these items:
- Product must be unopened, in its original packaging with all paperwork, parts and accessories.
- If the item is a Power Wheelchair, there must not be any scratches, marks and the tires must not be dirty or worn.
- If the item is a Lift Chair, it must be in new condition with no changes to the fabric (tear, stains, soiling) or to the structure.
- If the item is a Vehicle Lift, it must be in new condition and not have been installed.
- Power Wheel Chairs and Lift Chairs must be returned within 14 days.
- Vehicle Lifts must be returned within 10 business days.
- Shipping and handling costs and other additional charges are NON-REFUNDABLE.
Please follow these simple steps to make your return:
- Call our office to obtain a Return Authorization (RA) number before returning the unopened item.
- The item must be returned within 14 days to receive a full refund.
- You can expect a refund in the same form of payment used for online purchase. The refund should be within 3-5 days of our receiving and inspecting your returned product.
Refused Goods:
Orders cancelled after the item has shipped are subject to standard return policies. You must accept delivery, obtain a Return Authorization Number (RA) and ship back to the address provided to you for a credit. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Manufacturer Warranties:
Power Chairs, Scooters, Lift Chairs and Vehicle Lifts carry a 13-month manufacturer limited warranty.
Questions, Comments or Concerns?
Please feel free to contact us with your questions or concerns. We are available via email at info@uscootusa.com or via telephone at 1-844-3uscoot.
View our entire Terms and Conditions.